At DenGiayGap, we are committed to delivering your orders as efficiently and reliably as possible. Every handmade boho rattan chandelier is packaged with care to ensure it arrives in pristine condition—ready to light up your space with warmth and natural elegance.
1. Shipping Fee
We charge a flat shipping rate of 30,000 VND for all domestic orders.
2. Delivery Partners
We work exclusively with trusted and reputable logistics providers across Vietnam to ensure safe and timely delivery. These include:
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Giao Hàng Nhanh (GHN)
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Viettel Post
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J&T Express
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Giao Hàng Tiết Kiệm (GHTK)
You’ll receive a tracking number once your order is dispatched.
3. Processing & Delivery Time
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Orders are processed within 1–3 business days (excluding weekends and public holidays).
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Standard delivery time is 2–5 business days, depending on your location.
4. Holiday Season Notice
During peak periods such as year-end holidays, please expect possible delivery delays of 5–7 days due to increased courier traffic. We truly appreciate your patience and understanding as our delivery partners strive to ensure every chandelier reaches you in time for Christmas and New Year celebrations.
5. Support Availability
We are currently experiencing high call volumes during the holiday season. For faster support:
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Please contact us via email at [email protected]
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We guarantee a response within 24 hours
For tracking issues, shipping status, or order modifications, email remains the most reliable way to reach us promptly.
6. Packaging Care
Each chandelier is carefully wrapped and reinforced to protect the delicate rattan structure and preserve its aesthetic appeal. Whether you’re gifting it or decorating your own space, you’ll receive a piece that’s both beautiful and safely delivered.
Thank you for choosing DenGiayGap. Your support helps us share the beauty of handmade craftsmanship, and we’re honored to be part of your home.