These Terms and Conditions (“Terms”) govern your use of the website DenGiayGap and your purchase of products from us, particularly our handmade Boho Rattan Chandeliers. By visiting our website and placing an order, you agree to the following:
1. Acceptance of Terms
By accessing this site or purchasing products, you agree to be bound by these Terms. If you disagree with any part of these Terms, please refrain from using our services.
2. Product Information
-
All chandeliers are handcrafted, which means slight variations in shape, size, and color may occur. These are not considered defects but signs of craftsmanship.
-
Product descriptions and images are accurate to the best of our knowledge, but colors may vary slightly due to screen differences.
3. Ordering Process
-
Orders are accepted via our website or authorized channels.
-
Upon placing an order, you’ll receive an acknowledgment email. Order acceptance and fulfillment are subject to availability and confirmation.
-
We reserve the right to cancel or refuse any order for any reason.
4. Pricing and Payments
-
All prices are in Vietnamese Dong (VND) and include applicable VAT.
-
Payments must be made in full before the order is shipped.
-
We accept QR code bank transfers and other payment methods indicated during checkout.
5. Shipping Policy
-
Flat shipping fee: 30,000 VND for nationwide delivery.
-
Processing time: 1–3 business days based on order volume.
-
Delivery time: 3–5 business days, excluding weekends and holidays.
-
We partner with trusted couriers and provide tracking details.
6. Return & Refund Policy
-
Returns are accepted within 7 days of delivery for eligible issues (damage, wrong item, etc.).
-
Refunds are processed within 10 business days after inspection.
-
Detailed conditions are available in our Refund & Returns Policy.
7. User Responsibilities
-
You agree to provide accurate, up-to-date information during checkout.
-
You are responsible for maintaining the confidentiality of your account credentials.
8. Intellectual Property
-
All website content, including logos, text, graphics, and product photos, are the property of DenGiayGap and may not be used without permission.
9. Limitation of Liability
-
We are not liable for delays due to third-party carriers or circumstances beyond our control.
-
We are not responsible for misuse or improper installation of products.
10. Privacy Policy
-
Your personal data is handled in accordance with our Privacy Policy, which outlines how information is collected, stored, and used.
11. Modifications
-
We may update these Terms at any time. Updates take effect upon posting on this page. Your continued use of the site means you accept the revised Terms.
12. Contact Us
For inquiries or support regarding these Terms:
📧 Email: [email protected]
📞 Hotline: 0919009857